CANCELLATIONS / RESCHEDULING / TARDINESS
For all portrait sessions, client forfeits their session retainer paid to book the session if they are a no-show. The session retainer fee can be credited towards a future session if the client reschedules the appointment by calling 72 hours prior to the date of session and re-booking at an agreeable date and time. If Client chooses to change the date/time  of the session for any reason, TWP will allow a onetime reschedule as long as the following requirements are met: Client must give no less than a weeks written notice to TWP, the requested date must be available and within no more than 1 month of the original session date. After the onetime reschedule, Client must pay a $100.00 change date fee.  Regarding Covid-19 disease, in instances where governmental restrictions are placed, with regards to limiting the number of people allowed to gather, then the Client may elect to change their session date.
TARDINESS : Please plan enough time to get to your session. Whether  navigating through rush hour traffic, or just getting ready. If you are running late, please call us. We respect every single client's time, and do allow for grace periods, however we do ask that you respect our time. Note: If you have a an hour session scheduled and you are 20 minutes late, you will then have a 40 minute session. If you are more than 30 minutes late without calling, you will forfeit your booking fee and we will have the right to cancel the session. We of course understand unforeseen circumstances such as illness or accidents. If we are late, we will communicate that with you and your session time will not be affected.