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FREQUENTLY ASKED QUESTIONS

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HOW DO I BOOK A SESSION?

Booking a session with me is simple! Find the "Book" page on the main menu above, and fill out the form. Troy Williams Photography will take the next 48 hrs, at the latest, to respond to your inquiry. 

what are the next steps Once I have gotten a response?
Once you have gotten a response containing  additional booking information, you will need to sign your contracand pay your retainer fee (half your package price) to book your requested or agreed upon date.

HOW FAR IN ADVANCE SHOULD I BOOK MY SESSION?

Sessions should be booked no earlier than 2 weeks in advance, but I prefer at least 4 weeks so that we can properly plan out your shoot, and be sure that you have plenty of options for current availability.

WHAT TYPES OF SESSIONS DO YOU OFFER?

I do grad sessions, events, engagements, elopements/weddings, portrait sessions, couples sessions, and additional physique and lifestyle work. Among all the forms of photography I shoot, fashion and editorial portraits are some of my favorites to capture. 

What Does Pricing look like?
It depends on the session type, however my lowest packages start at $275.00. To see more about pricing, please see here! 

What is a retainer?
 A retainer is 50% of your package price, which is required to reserve/book your date. This is NON-REFUNDABLE. No exceptions. This fee covers initial communication, all planning, and blocking off for a specific time frame for your session.

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 CANCELLATIONS / RESCHEDULING / TARDINESS
For all portrait sessions, client forfeits their session retainer paid to book the session if they are a no-show. The session retainer fee can be credited towards a future session if the client reschedules the appointment by calling 72 hours prior to the date of session and re-booking at an agreeable date and time. If Client chooses to change the date/time  of the session for any reason, TWP will allow a onetime reschedule as long as the following requirements are met: Client must give no less than a weeks written notice to TWP, the requested date must be available and within no more than 1 month of the original session date. After the onetime reschedule, Client must pay a $100.00 change date fee.  Regarding Covid-19 disease, in instances where governmental restrictions are placed, with regards to limiting the number of people allowed to gather, then the Client may elect to change their session date.
TARDINESS : Please plan enough time to get to your session. Whether  navigating through rush hour traffic, or just getting ready. If you are running late, please call us. We respect every single client's time, and do allow for grace periods, however we do ask that you respect our time. Note: If you have a an hour session scheduled and you are 20 minutes late, you will then have a 40 minute session. If you are more than 30 minutes late without calling, you will forfeit your booking fee and we will have the right to cancel the session. We of course understand unforeseen circumstances such as illness or accidents. If we are late, we will communicate that with you and your session time will not be affected.

Why is  Photography so expensive?
Here is a list of the fixed cost for an average photographer:

 Camera equipment and upgrades Lenses, flashes, and other crucial accessories.
Editing and photo management software
Insurance
Computer and additional hard drive space
Cell Phone
Marketing and Advertising
Vehicle costs (gas, maintenance, insurance, repairs)
Domain name, web hosting, and website maintenance
Client payment and management systems, Business cards, Further education (Workshops, seminars, conventions, books), and Taxes.

That is just the essentials of the photographers business. As a professional photographer you have to add the additional time spent for each individual client: Responding to inquiries, emails, filing contracts, receipts, invoices, scouting locations, Pre-Portrait tasks (clean equipment, location planning) travel to and from sessions,  importing images, backup images, cull images, edit images Upload galleries and deliver products. - tabithajackson

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HOW LONG DO YOU STORE FILES FOR?

I try to store files indefinitely, but do not guarantee the storage of images once the final gallery is delivered. I do recommend that when you download your gallery, you back up your files on the off chance something happens to mine. Once the final gallery is delivered and you have downloaded it, I remove it from my site after the  25 days stated in my contracts.

DO YOU GIVE OUT RAW (UNEDITED) FILES?
Unfortunately, I do not give out raw image files. Each image is a reflection of my work, and I would hate for a misrepresentation of it being showcased. 

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